jlbet's Privacy Policy
Your personal information is very important to us. Read this policy to learn how we collect, store, and use your information, and how you can exercise your rights.
1 Introduction and Scope
jlbet is an online entertainment platform that operates casino games, sports betting, and related services for users in Bangladesh. This privacy policy ("Policy") applies to the jlbet website (https://jlbetbet.cam), mobile applications, and all our digital services.
By using our services, you agree to the terms of this policy. You should read our Terms and Conditions, as this privacy policy is an integral part of that document. This policy applies only to persons aged 21 years or older.
2 What Information We Collect
From opening an account to using our services, we may collect various types of information at every stage. This information comes mainly from two sources — what you provide to us directly, and what our systems record automatically.
2.1 Information Provided Directly
- Full name, date of birth, and email address provided at registration.
- Mobile number (with OTP verification).
- Account details provided for bKash, Nagad, or Rocket transactions.
- A copy of your national identity card or passport when identity verification is required.
- Messages and attachments sent when contacting our support team.
2.2 Automatically Collected Information
- Device information: operating system, browser version, screen resolution.
- IP address and approximate geographic location.
- Session duration, login time, and logout time.
- Game play history, bet records, and win/loss figures.
- Transaction history for deposits, withdrawals, and bonus claims.
- Information collected through cookies and similar tracking technologies.
3 Purpose of Using Information
jlbet sets specific purposes before using collected information. We never collect or store information unnecessarily. The main purposes are described below:
- Service operation: Creating and verifying accounts, enabling login, and providing a personalised experience.
- Financial transactions: Processing deposits and withdrawals, detecting fraud, and preventing money laundering.
- Communication: Sending important updates, bonus offers, and support.
- Service improvement: Analysing user experience to improve the platform.
- Security: Ensuring the safety of accounts and transactions.
- Responsible gaming: Identifying unusual betting patterns and providing necessary assistance.
4 Information Sharing and Third Parties
jlbet may share your information with trusted third parties in specific circumstances. However, such sharing is always limited, purpose-driven, and governed by this policy.
4.1 Payment Processors
Necessary financial information is shared with the relevant mobile banking platforms to process transactions through bKash, Nagad, and Rocket. These service providers follow their own privacy policies.
4.2 Game Studios and Technology Partners
Game providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft may access certain session data in order to provide their services. They do not have access to your full profile information.
4.3 Legal Obligations
We may be legally required to provide information to authorities pursuant to court orders, lawful requests from law enforcement agencies, or fraud investigations. In such cases, we provide only what has been requested.
5 Cookies and Tracking Technology
The jlbet website and app use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential cookies: These are necessary for maintaining login sessions, security tokens, and storing form data. Disabling them will prevent the site from functioning properly.
- Functional cookies: Used to remember your language preference, display settings, and other personalised preferences.
- Analytics cookies: Statistics on how many users visited which pages and where they spent more time help us improve our service.
You can delete cookies or stop accepting new cookies at any time from your browser settings. However, some features of the site may become limited as a result.
6 Data Storage and Security
jlbet takes industry-standard technical and administrative measures to ensure the security of your information. All data transfers are protected through SSL encryption.
- Sensitive information stored on servers is kept in encrypted form.
- Passwords are never stored in plain text — they are always hashed.
- Server access is restricted to authorised personnel only.
- Regular security audits and vulnerability assessments are carried out.
- Transaction and account activity is monitored around the clock.
6.1 Data Retention Period
Information from active accounts is retained for a minimum of five years after the account is closed. Financial transaction records may be kept for longer periods in accordance with applicable legal requirements. Information that is not legally required to be retained following a request to delete an account is removed within a specified period.
7 Your Rights
jlbet believes you should have meaningful control over your own information. The following rights are reserved for you:
7.1 Right to Access Information
If you want to know what information we hold about you, contact our support team. We will respond in writing within 30 business days.
7.2 Right to Correct Information
If your account contains incorrect information, you can request a correction. Most details including name, email, and mobile number can also be updated directly from account settings.
7.3 Right to Delete Information
When closing your account, you may request that your information be deleted. However, records that are legally required to be kept and information related to ongoing disputes may not be possible to delete immediately.
7.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or SMS messages, you can turn them off directly from account settings or notify support. Service-related essential messages (transaction confirmations, security alerts) cannot be turned off.
8 Protection of Minors
jlbet strictly follows a 21+ age policy. Our services are not for anyone under 21 years of age under any circumstances. Date of birth is verified at registration and identity documents may be requested if needed.
If we learn that a minor has created an account, that account will be suspended immediately and the associated information will be deleted. To learn more about responsible gaming, read our Responsible Gaming page.
9 Policy Changes
jlbet may update this privacy policy from time to time. For significant changes, we will notify you in advance at your registered email. Continuing to use the platform after changes have been made will be considered as your consent to the revised policy.
The date of the most recent update is always shown at the top of this page. To request a copy of a previous version, contact our support team. To learn more about jlbet, visit our About Us page.
10 Contact and Complaints
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us. Our dedicated team is available seven days a week, twenty-four hours a day to assist in both Bengali and English.